IT Services, Automation & Cyber Security Agreement
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IMPORTANT NOTICE TO CUSTOMER
Please read this document carefully before signing. By signing this document, you certify that you have the legal right to request services and you agree to the limitation of liability, indemnification, and damage cap provisions contained within this Agreement.
Happy Mi LLC – IT Services, Automation & Cyber Security Agreement
Florida Limited Liability Company
IMPORTANT NOTICE: Please read this Service Agreement and Liability Waiver carefully. By requesting, accepting, or utilizing any IT Support, Network, Cloud, AI Implementation, or Web/Email Services (the "Services") provided by Happy Mi LLC, a Florida limited liability company (hereinafter referred to as the "Company"), the Customer agrees to be legally bound by the following terms and conditions.
The Company provides highly specialized technical consultation and operational services across multiple domains, including but not limited to: Help Desk and remote technical support, server/system monitoring, local Wi-Fi and wired network design, firewall and perimeter security implementation, cloud migration and data backup planning, custom local AI model hosting, automated workflow creation, and website/business email configuration.
The Customer hereby represents, warrants, and certifies that they are the lawful owner, authorized corporate officer, or designated administrator of all systems, devices, servers, domains, and networks presented to the Company for modification or maintenance. The Customer grants the Company full administrative access, credentials, and implicit authorization to perform the requested configuration changes, diagnostics, and data manipulations required to execute the Services.
While the Company implements industry-standard configurations, firewall rules, and robust data protection planning, the Customer expressly acknowledges that no computer network, hardware infrastructure, cloud architecture, or security measure is entirely impenetrable.
- The Backup Fail-Safe Rule: The Customer acknowledges that it remains their ultimate operational responsibility to verify that daily automated data backups are running successfully and are completely detached from local production environments.
- Waiver of Security Liability: The Company shall NOT be held liable for any catastrophic data loss, database corruption, unauthorized access, hacking incidents, ransomware deployments, phishing attacks, or operational downtime occurring on the Customer's physical premises, third-party cloud hosting, or local servers.
The Customer explicitly recognizes that artificial intelligence (AI) models, large language model (LLM) local inference systems, and customized automation scripts are inherent with technical unpredictability.
- As-Is Provision: All custom-built AI microservices, private model hostings, automated chat interfaces, and workflow automation logic are provided strictly on an "as is" and "as available" basis, without warranties of any kind.
- Waiver of Algorithmic Faults: The Company shall not be held liable for any financial losses, compliance penalties, human resource disputes, data deletion, or operational disruptions resulting from AI errors, unexpected script loops, logic failures, structural software updates, or AI "hallucinations."
For Services involving domain registration, professional business email configuration, web hosting, or cloud platforms (including but not limited to Microsoft 365, Google Workspace, AWS, and Cloudflare), the Company acts strictly as an implementation agent. The Company is not responsible for service outages, IP blacklisting, DNS propagation delays, third-party pricing changes, or account suspensions initiated by external upstream platform providers.
To the maximum extent permitted by applicable law in the State of Florida, in no event shall the Company, its owners, officers, employees, or tech agents be liable to the Customer or any third party for any indirect, incidental, special, exemplary, consequential, or punitive damages. This includes, without limitation, severe financial loss, lost business revenue, loss of corporate profits, goodwill degradation, commercial interruption, or loss of proprietary business data.
THE AGGREGATE DAMAGE CAP:
The Company's total maximum aggregate liability for any and all claims, lawsuits, structural errors, or legal disputes arising out of, resulting from, or related to these Services shall be strictly capped and limited to the actual dollar amount paid by the Customer to the Company for the specific project or service order during the three (3) months immediately preceding the event giving rise to the liability.
The Customer agrees to defend, indemnify, and hold completely harmless the Company, its executives, and technical personnel from and against any and all claims, regulatory fines, lawsuits, losses, and legal expenses (including reasonable attorneys' fees) arising out of the Customer's misuse of automated scripts, deployment of illegal or copyrighted datasets into local AI models, or failure to secure internal network access credentials.
This Agreement shall be governed by, construed, and enforced exclusively in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action, suit, or proceeding arising out of or relating to this Agreement shall be instituted solely in the state or federal courts located within Broward County, Florida. Both parties hereby irrevocably consent to the personal jurisdiction of such courts.